Jefe de Call Center (Presencial – Caracas)

Position: Head of Call Center / Call Center Manager (COD) — *Country Sales Lead*

Format: full-time, office-based (La Florida – Caracas)

Compensation: 600$ base + 200$ bonus (bonus directly tied to market performance) – PAGO EN DIVISAS

Reports to: Country CEO (in coordination with Headquarters: Chief Commercial Officer, Sales Operation Manager / Quality)

About THE CLIENT:

We are an international team working in the dietary supplements industry. Our mission is to help people improve their health and well-being. We engage with existing and new customers who have shown interest in our products, helping them solve their health challenges with our solutions.

About the role — who will thrive

This role is for someone who loves to deliver results through their team, not suggest theories and blame market.

You will be the main sales driver for one call center in one country: hiring, training, rhythm, discipline, coaching, and honest numbers.

Important note: you’re not alone. You have Main office support (scripts, QA, analytics, CRM/telephony, methodology/lerning). Your strength lies in execution and managing people on the ground: spotting problems, addressing them quickly, and embedding standards.

What you’ll be doing

– Leading a team of sales operators: recruitment, onboarding, scheduling, attendance, motivation, disputes resolution and productivity control.
– Driving sales and revenue through needs diagnosis (consultative/SPIN approach) and closing.
– Conducting regular coaching: call listening, 1:1s, training sessions, objection handling.
– Setting operational goals (daily/weekly targets, focus areas, shift priorities).
– Managing the Cash on Delivery funnel: Productivity and knowledge → conversions → paid revenue, reducing cancel/return rates through proper customer expectations and teaching team how to work with objections.
– Monitoring CRM discipline: accurate statuses, clear documentation, and zero tolerance for data manipulation.
– Reporting preparation (daily updates, weekly plan vs. actual, escalations to HQ).
– Working closely with HQ teams (Sales Ops/Quality/CCO): implementing improvements and standards, providing field feedback (what works/what breaks).

Must-have:

– experience in a sales call center and team management (Team Lead / Supervisor / Head of Call Center)
– ability to sell through questions and diagnosis (consultative selling)
– commitment to maintaining discipline and rules: we value honest numbers and clean processes
– basic experience in recruitment and termination.
– basic confidence with CRM

– Knowledge of English (B1/B2 minimun is mandatory)

Nice-to-have:

– experience with COD / cash on delivery (understanding buyout/return)
– Excel/Google Sheets (pivot tables/summaries — a plus)
– advanced experience working with CRM systems and understanding their capabilities

What you get

– Base + bonus, where the bonus grows with the country’s results (you impact earnings — and it’s transparent).
– Strong HQ support: training, coaching, scripts, QA feedback, CRM/telephony tools, 121 sessions, analytics.
– Fast professional growth: the role provides a path to Senior leadership (based on results, not years of service).
– A multicultural environment, real-world challenges, and a clear connection between actions and numbers.

Si consideras que cumples con los requerimientos, postúlate adjuntando tu CV