Location: Remote (Venezuela)
Department: Delivery

About the role:
We are looking for a Quality Control Operator to join our Delivery Department in Venezuela. The main goal of this position is to ensure high-quality service. The ideal candidate has experience in call center operations, strong attention to detail, and solid analytical and feedback-giving skills.

Responsibilities:

• Evaluate call recordings of delivery operators.
• Provide feedback based on evaluation results.
• Prepare and analyse daily/weekly/monthly performance reports.
• Form recommendations to improve the quality of operators’ work.
• Communicate with remote delivery sites to coordinate quality standards.

Experience:

• 1+ year of experience in Call Centre sales.
• Experience in quality control, supervisory, or team lead positions.
• Experience working with CRM systems.
• Experience in preparing and analysing reports.

Knowledge and skills:

• Strong conversation evaluation skills.
• Ability to provide clear, constructive feedback.
• Analytical mindset and attention to detail.
• Knowledge of English (required).
• Knowledge of French and Kinyarwanda will be an advantage.

Conditions:

• Work schedule: 8:00 — 17:00
• Days off: Saturday, Sunday, and all public holidays
• Format: Remote

• Salary and benefits offered: Base salary: $300. Bonus: $200.

Si consideras que cumples con los requerimientos, postúlate adjuntando tu CV EN INGLÉS.

Se realizará entrevista en inglés para validar dominio del idioma.