Location: Remote (Venezuela)
Department: Delivery

About the role:
We are looking for a Quality Control Operator to join our Delivery Department in Venezuela. The main goal of this position is to ensure high-quality service. The ideal candidate has experience in call center operations, strong attention to detail, and solid analytical and feedback-giving skills.

Responsibilities:

• Evaluate call recordings of delivery operators.
• Provide feedback based on evaluation results.
• Prepare and analyse daily/weekly/monthly performance reports.
• Form recommendations to improve the quality of operators’ work.
• Communicate with remote delivery sites to coordinate quality standards.

Experience:

• 1+ year of experience in Call/Contact Center – Cold Calling sales (mandatory).
• Experience in quality control, supervisory, or team lead positions.
• Experience working with CRM systems.
• Experience in preparing and analysing reports.

Knowledge and skills:

• Strong conversation evaluation skills.
• Ability to provide clear, constructive feedback.
• Analytical mindset and attention to detail.
• Knowledge of English (B1/B2 minimun is mandatory)
• Knowledge of French and Kinyarwanda will be an advantage.

Conditions:

• Work schedule: 8:00 — 17:00 full-time and exclusive (no side jobs).
• Days off: Saturday, Sunday, and all public holidays
• Format: Remote

• Salary and benefits offered: Base salary: $300. Bonus: $200. Payment to bank account in USD or EUR, or USDT via cryptocurrency wallet.

Si consideras que cumples con los requerimientos, postúlate adjuntando tu CV EN INGLÉS.

Se realizará entrevista en inglés para validar dominio del idioma.